Back Office Modernization in the Age of Digital Transformation

As companies continue to utilize digitalsoftware to remain competitive and improve the buyer journey, we’re starting to see an alarming tendency that negatively impacts legacy organizations in North Las Vegas who’ve been utilizing the same protocols and tools for decades.

When companies begin the journey toward Digital Transformation, they tend to prioritize customer-facing departments like Marketing, Sales, and Customer Service and neglect the Back Office. While it’s critical to improve the customer journey and properly market your products and services, forgetting about specific departments that also service customers, vendors, partners, and workers can hinder your capability to provide a smooth experience for all parties.

Our View

In our humble opinion, the Back Office is the foundation of your organization. If your system creates bottlenecks, the productivity of your entire company suffers. For example, let’s say a company acquires a new client in minutes but requires several weeks to bring on a new employee or vendor. That’s a problem because both your employees' talent and your supplier’s products play a critical role in providing excellent service to the customer. Therefore, if those components are not operating smoothly, your customer is ultimately the one who suffers. Your Front Office can only be as seamless as your Back Office, and both must be included in a strategic digital transformation.

The Digital Back Office

Connected Systems

Systems are unified in a logical way to aid in the user experience for your staff, making it easier for knowledge workers to use more than one tool. By arranging systems so that they’re talking to one another, knowledge workers can avoid extra work, make wiser judgments, and prioritize more important tasks.
Purpose Driven Processes

Doing things the way you always have is no longer a valid reason for dodging change in your company protocols. This unyielding mentality is harmful to any digital transformation or modernization initiative and should be resolved through education on creating job efficiency and change administration. Every job should have a stated objective, require the least amount of effort, and be aligned with this greater purpose.
A Seamless Experience

It’s just as critical for your employees, partners, and merchants to have a smooth user experience as it is for your clients. Eliminating swivel chair jobs should be your first priority, particularly when staffing new employees. In the time of digital transformation, a tedious onboarding experience could hurt the health of your entire company.
Cloud, SaaS, Hybrid Transition

While Cloud and SaaS platforms are increasing in adoption, businesses are moving more and more to Cloud and Hybrid architectures and removing legacy systems to remain under budget and dynamic.
Security Expectations

Your clients, workers, vendors, and partners all assume you will have modern security protocols in place that lessen the chance of a breach. Knowledge is power in the this digital generation and your company will be expected to defend it without sacrificing the user experience.
Intelligent Decision-Making
Companies should make data-centric decisions while employing Business Intelligence software that facilitate decision-making with a birds-eye view that utilizes multiple data authors and applications.
Task Automation

In the age146] of Intelligent Automation and Machine Learning, preparing invoices or purchase orders should involve minimal manpower. Day-to-day tasks should be automated so that staff can concentrate on the most vital tasks.